One returns rule applies across Kaprazaar, whichever store sold the item: you can return an item within 7 days of delivery. Items must be returned in their original condition, uncut and unused.
Return window: 7 days from delivery. Return conditions: items must be returned in their original condition, uncut and unused.
How to start a return: sign in to My Account → My orders and use the Seller contact on your order (phone, WhatsApp and email are listed there), or contact the store through its Kaprazaar store page. Quote your order number and explain what you would like to return or exchange.
Cancelling an order: you may cancel an order before it is dispatched by contacting the store or Kaprazaar at contact@kaprazaar.com with your order number.
Who pays for return shipping: you pay for return shipping, unless the item arrived wrong or damaged — then Kaprazaar pays.
Refund method: Kaprazaar pays the refund through the original payment method — bank transfer payments are refunded to your bank account and Easypaisa payments to your Easypaisa account. If you paid cash on delivery, we will ask you for a bank account or Easypaisa number to send the refund to.
Refund time: within 5 working days after we receive and check the returned item.
Items that cannot be returned: perfumes and fragrances that have been opened or used; hijabs and niqabs (hygiene items); custom-stitched and made-to-measure items, including tailor orders made to your measurements; and any item returned worn, washed or used, broken or damaged after delivery, or without its original tags and packaging. If an item arrives damaged, defective or different from what you ordered, it can still be returned within the 7 days.
If a store does not resolve your return, contact Kaprazaar at contact@kaprazaar.com with your order number and we will help.
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