Kaprazaar
Frequently asked questions
Everything you need to know about ordering, paying, delivery, custom dresses and selling on Kaprazaar.
Ordering
- How do I place an order?
- Browse the shop, add what you like to your cart, and check out. You will get an order number like LKX-1024 — save it and mention it in every message about your order.
- Do I need an account to order?
- You can check out as a guest, but signing in keeps all your orders in one place.
- Where do you deliver?
- We deliver across Pakistan only, for now.
- How can I track my order?
- Open kaprazaar.com/track and enter your order number plus the tracking code from your confirmation.
Payment
- How do I pay for my order?
- Pay by cash on delivery (a small fee applies), bank transfer or Easypaisa. For bank transfer or Easypaisa, share your payment receipt by email (payments@kaprazaar.com) or WhatsApp (03323822331), or upload it directly on the website. Cash on delivery needs no advance payment and is open to everyone, with or without an account. Quote your order number in every message about your order.
- Is my money safe?
- You can pay by cash on delivery, bank transfer or Easypaisa. Cash on delivery needs no advance payment — you pay in cash when your order arrives. For bank transfer or Easypaisa, share your receipt by email, WhatsApp or upload on the website so we can match it to your order. Payment questions: payments@kaprazaar.com. General questions: contact@kaprazaar.com.
- What payment methods does Kaprazaar accept?
- Cash on delivery (a small fee applies), bank transfer or Easypaisa.
- My payment is not verified yet — what should I do?
- Make sure you sent your receipt with your order number (like LKX-1024). If we cannot match it, we will reach out on the phone number or WhatsApp you gave at checkout.
Delivery
- How much does delivery cost?
- Each store sets its own delivery charge, and it is shown at checkout before you pay — no surprises.
- How long does delivery take?
- Delivery takes 3-5 working days.
Custom dresses & tailors
- What is “Design your own dress”?
- Pick a style, fabric and colour on /design-dress and get an estimated price instantly. Submit your design and we confirm the final quote with you before any stitching starts. Design requests are tracked as DR-NNNN.
- How does the tailor marketplace work?
- Choose a tailor and send a request with your measurements (or a photo of a measurement card). Pay through Kaprazaar by bank transfer or Easypaisa — Kaprazaar verifies the payment before it is released to the tailor — or in person at the studio (no commission), then follow each production stage with photo updates from the tailor.
- Can I talk to the tailor directly?
- Yes. The tailor’s phone, WhatsApp and email are shown on their profile and on your request — Kaprazaar only handles the payment.
- What is the virtual try-on studio?
- Upload a photo and see a dress on yourself before you buy. You get 3 free tries per day.
Selling
- How do I sell on Kaprazaar?
- Register your store from the “Sell on Kaprazaar” link in the footer. We review and approve every store before it goes live.
- When do I get paid?
- Selling on Kaprazaar is free for now with no commission: your full payout is released to you once the order is delivered.
Reviews & returns
- Who can write a review?
- Only customers who bought that exact item can review it.
- What about returns or exchanges?
- You can return an item within 7 days of delivery, in its original condition, uncut and unused. To start a return, contact the store using the Seller contact on your order.
Contact
- I have a general question.
- Email contact@kaprazaar.com and we will get back to you.
- I have a payment question or sent my receipt.
- Email payments@kaprazaar.com or WhatsApp 03323822331 with your order number.
- How do I contact a store about my order?
- Open My Account → My orders and use the Seller contact on your order — each store’s phone, WhatsApp and email are listed there.
Still have a question? Email us via the FAQ page.
Kaprazaar — stitched and unstitched clothing for men, women and kids, delivered across Pakistan. Shop all dresses · About · Contact · Shipping & payment · Returns · FAQ · Privacy · Terms